The Motability Scheme began in 1978 and since then it has changed the lives of almost 700,000 disabled people and their families in the UK.
By the mid 1970s almost every household in the country owned a car. But disabled people were missing out. As a result, many people were housebound for long periods and often dependent on others for their mobility.
Before the introduction of the Mobility Allowance in 1976, only disabled people who could drive themselves got any government help with personal transport. It was usually in the form of a small car provided to disabled couples, to people responsible for the sole care of a disabled child and to a category called “war disabled”. An allowance was paid to disabled people who actually owned a car. But most people were supplied with a small, blue, single-seat, three wheeled, motorised “invalid trike”, which was incapable of carrying passengers.
The Mobility Allowance broke the mould in giving help regardless of ability to drive. It also signalled the government’s commitment to help in the form of cash, rather than imposing types of vehicles on disabled people, thus giving individuals choice in using their allowance. The Mobility Allowance was a positive advance. But it became increasingly clear the cash involved was not enough to buy and run even the smallest car. The disabled community, most of whom were excluded from reliable, affordable and convenient mobility, needed to be much better served if the aims of the Mobility Allowance were to benefit their lives – thus Motability was born.
For the first time, disabled people, many on limited incomes, could afford a good quality car – a car that came fully insured, serviced, and with roadside assistance. Motability also gave customers real status as consumers. For the first time they were free to choose from any participating manufacturer’s range, and to enjoy the pleasure of being a valued customer in a dealer’s showroom. New horizons opened up and things that were once hard to accomplish became easier – shopping, undertaking voluntary work, visiting friends, getting to the doctor, going swimming, giving a family member a lift to work or enjoying a family driving holiday. For some, enhanced opportunities for further and higher education and profitable full-time employment became a reality for the first time.
Today, the Motability Scheme has 400,000 customers.
Our job is to make sure that the Scheme continues to benefit its customers and society as a whole. Ensuring that we can keep delivering the benefits of the Motability Scheme means continuing to win the support and trust of our customers. We’ll do that by doing three things very well:
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Keeping our customers mobile Today, the Motability Scheme has
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Delivering a first-class service
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Keeping the Scheme affordable 400,000 customers
Looking after today’s customers is the best way of ensuring that the Scheme continues to make its valuable contribution to society and to the lives of disabled people.
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الأحد، 10 حزيران/يونيو 2012 01:27
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